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Siebel 4.0-2 Change Management Survey Questionnaire
This questionnaire is part of a dissertation research project conducted by Mark Hambling, a final year Business Information Systems Student at The Nottingham Trent University. This questionnaire is focused primarily on the way in which the change affecting people during Siebel 4.0-2 implementation is managed by Microsoft UK (MSUK) in the context of a multi-national Customer Relationship Management (CRM) project.



There are 12 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.



Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Please make your answer by selecting the neccesary box or button, or entering an answer in the text box, where applicable. If you have questions at any time about the survey or the procedures, you may contact Mark by email at the email address specified below each question.


Thank you very much for your time and support. Please note questions with red asterisk require an answer to be given. Please start with the survey now by clicking on the Continue button below.


 


Thank you very much for your support, it is greatly appreciated

Please contact Mark Hambling at [email protected] or [email protected] if you have any questions regarding this survey.
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